Privacy Policy

Our Commitment to Privacy

At MitraMoney Capital, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our wealth management services, including our website, mobile applications, and other digital platforms.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us, including:

• Identity Information: Name, date of birth, PAN card, Aadhaar card, passport details
• Contact Information: Email address, phone number, residential and mailing address
• Financial Information: Bank account details, investment portfolio details, income information, net worth
• KYC Documents: Identity proof, address proof, income documents, photographs
• Investment Preferences: Risk appetite, investment goals, time horizon, asset allocation preferences

Automatically Collected Information

• Usage Data: Pages visited, features used, time spent, click patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies: Session cookies, preference cookies, analytics cookies
• Location Data: Approximate location based on IP address

How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide wealth management services, execute transactions, and manage your investment portfolio
• Account Management: To create and maintain your account, verify identity, and process KYC requirements
• Communication: To send transaction confirmations, account statements, market updates, and service notifications
• Personalization: To tailor investment recommendations and content to your preferences and goals
• Analytics: To improve our services, understand user behavior, and enhance user experience
• Compliance: To comply with legal obligations, prevent fraud, and maintain regulatory requirements
• Marketing: To send promotional materials about our services (with your consent)

Information Sharing and Disclosure

We may share your information with:

• Service Providers: AMCs, fund houses, insurance companies, depositories, payment processors
• Regulatory Bodies: SEBI, RBI, IRDAI, tax authorities, and other regulatory agencies as required by law
• Business Partners: Banks, brokers, and financial institutions necessary for transaction execution
• Technology Partners: Platform providers, cloud services, analytics tools (under strict confidentiality agreements)
• Legal Compliance: Law enforcement, courts, or government agencies when legally required

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission, AES-256 encryption for data storage
• Access Controls: Role-based access, multi-factor authentication, regular access reviews
• Infrastructure Security: Firewalls, intrusion detection systems, regular security audits
• Data Backup: Regular encrypted backups stored in secure locations
• Employee Training: Regular security awareness training for all staff members
• Incident Response: Established protocols for detecting and responding to security breaches

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your data (subject to legal and regulatory requirements)
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your data for specific purposes
• Withdrawal: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at [email protected]

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use our services
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. After account closure, we may retain certain information as required by:

• SEBI regulations (typically 5-7 years for transaction records)
• Income Tax Act (typically 7 years for financial records)
• Prevention of Money Laundering Act (5 years after business relationship ends)
• Other applicable laws and regulations

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe we have collected information about a minor, please contact us immediately.

International Data Transfers

Your data is primarily stored and processed in India. If we transfer data internationally, we ensure adequate safeguards are in place through standard contractual clauses, adequacy decisions, or other legally compliant mechanisms.

Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via email or prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data: